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robot assessments ?

Z

Zoe1

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I read in the paper today
that at some point in the future
benefit assessments will be done by robots
im not sure if they mean a talking robot
or a form to fill in on a computer

anyone heard of this ?

:grouphug:
 
RicharDragon

RicharDragon

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Hi Zoe,
I sometimes fancy myself a writer and even have made (VERY) modest money writing. I mostly concentrate on fiction but the one piece I have worked on over the last couple of years is titled "The Automation Bubble and Other Comments on the Future"
More and more things are being handled by automated systems.
The benefits assessment system is probably being pushed towards automation by allowing folks to do their assessments via apps on their phones or on a website. In these instances, the "robots" are just computer programs that complete most of the work for "you". I say "you" in quotes because in most cases. automation is used to benefit the company, organization, or individual utilizing it just as much if no more than the customer or the individual ultimately using the automated system.
In the case of determining benefits, the computer program probably just checks to see which boxes are checked off before determining benefits. Then an automated yay or sorry nay message is generated.
In the case of phone systems, almost all automated systems currently in use (especially in the health system) has a backup human you can get to some way and some how. The "robot" part of the phone is probably a series of recorded responses as you work your way through choosing options and providing information.
I find automation fascination more than the typical "scary" that other authors and the sensationalizing media would have you believe though I can understand some trepidation associated with automation.
In the case of benefits, automation would take that human element out of the equation and lose that sense of the department providing the benefits actually caring instead of thinking of individuals as "numbers". Though efficiency usually increases with automation, human connection decreases and therein lies the rub.
It is my firm belief for better or worse that virtually everything will be automated at some point in the future, or done by robots as you said.
Now I feel bad for not finishing my book yet (mostly kidding there).
I hope my entirely too long explanation helps somewhat.
 
LizBo

LizBo

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Down-under
I read in the paper today
that at some point in the future
benefit assessments will be done by robots
im not sure if they mean a talking robot
or a form to fill in on a computer

anyone heard of this ?

:grouphug:
Zoe, I'm not sure if they're referring to Artificial Intelligence (AI) or just a computer app as @RicharDragon mentions.

We have the option of doing an online assessment in Oz. I haven't used it as I'm already on the system, so I'm not sure if people have to attend an appt afterwards or not. Questions are simple, easy to get through and the same as if you were face to face.

Personally, I'd rather take care of everything online as I'm a bit of a home-body and keep weird hours. It's not uncommon for me to send emails or attend to reporting requirements at wee hours of the morning.

With AI the system communicates with you as it would a human. This is the ideal of course but there's a long way to go for the technology to be a viable option because it's really flawed.

[It] has to guess what response is applicable to your (online) comments. I've come across this a few times on commercial websites after hitting the 'help' button; very frustrating! Literally like talking to a robot.
 
Z

Zoe1

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thanks Liz for explaining that it is helpful !

I think knowing our DWP here
someone will have designed the robot assessment
so that its biased in some way
and does not really get to the heart of the problem

then there will be action against it
until they put the bots right !
 
R

ramboghettouk

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a robot assessment that deals with symptoms and their severity won't fit drs and they're wish to zap symptoms, having your symptoms zapped doesn't make you fit for work

theres been talk about the dwp using bots in the guardian, seems they're employing it firms and people
 
LizBo

LizBo

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So what will they be assessing anyway? Obviously there has to be questions and answers and what about advice or outcomes?

The 'intent' and 'rationale' behind this is confusing and misleading. Knowing the media, it's probably a sensationalized piece about a 'what-if' comment made during an interview. Or maybe reading something from a Union newsletter discussing the future of their employees if AI systems take over.
 
Z

Zoe1

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thankyou I assume its an attempt
to cut out any compassion that some doctors or nurses might feel
to the distressed person they are interviewing

on the other had it could work the other way
if you are allowed to have someone with you
while you answer the robot !
 
LORD BURT

LORD BURT

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Mordor
Why do you want to become a robot Zoe? That comes across as a bit specieist.
 
RicharDragon

RicharDragon

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It's likely sensationalism in the media and other places just like the idea that all trucker drives will be gone in eighteen years because...robot trucks!
The media especially loves to blow things up the scarier the better
 
Z

Zoe1

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not so sure about that Richard
I find these things do happen
but later on than they make out
 
R

ramboghettouk

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they're already using assessments where you get points for different things, that could easily be digitalised, already with the present system theres problems, at least at the moment you can appeal to a tribunal made up of humans
 
I

indigo6

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Jan 30, 2019
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Wont be interesting when theres no jobs left. Or when you dont get the job to start with because I saw an app developed that interviews you while you react and answer while looking at yourself into your phone. It was on the One Show this week and it made me sad.Being assessed by non human for benefits or anything is just crazy to me.
One has to ask what are they going to do in the future with all the spare humans when 50% or more of work has robotic substitutes.
 
J

Jules5

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I know robots are coming. The people I talked to on the phone sound like robots. I have been trying to get my American Express card activated and it has been months now Literally. Our kids are growing up on the computer. It will be easy for them to let robots take control. I am just not sure what the future holds. I love everyone who thinks we have a chance. So much government and red tape as we call it here in the USA. Wow has life changed.
 
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