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New Job - Feeling incompetent!

My_Second_Chance

My_Second_Chance

Active member
Joined
Dec 15, 2017
Messages
34
Location
London, UK
Hi everyone

So I have a new job which I started back in March (last month). It's working in mental health but the Forensics side. This is a new side of mental health which I have little knowledge of the criminal justice side.

The first month of the job was induction. I am really happy with the pace of the role. I have been lucky to have been given the chance to train, shadow and get to know the role.

The major part of the role is based in the community supporting clients with MH issues. The service is voluntartly. So the client's have the right to decline support from our service.

I was given my first client last week. The client declined support. So I closed the case. I took this very bad as I felt quite hard on myself. Thinking did I explain the service right? A few colleagues have encouraged me to not to be hard on myself. It happens and a lot of the client's do decline support from our service.

However, I have been given a new client. Again this client answers the phone and asked me to phone back later on today. Which I did. I left a message on the client's voicemail with my name and contact details. As of yet, the client hasn't returned my call.

My TL encouraged me to text the client tomorrow as it's still a good sign the client is engaging by answering the phone. But this client has a history of non engaging with mental health services.

I am feeling incredibly anxious with taking on new clients as majority of their case is to do with the criminal justice. I have little knowledge. I feel quite anxious on keep phoning my Manager to explain certain things. I'm starting to feel they are getting annoyed with me by keeping asking basic things. I don't want to be seen as someone who is anxious and is not performing well. Someone who can't use their own initiuative. Gets scared and is constantly on the phone seeking for help.

I'm reading their reports and hearing a lot of different words and about the criminal justice which I am struggling to understand.

To top all that off, I am also feeling anxious in case another client doesn't engage. It may look bad on me as two client's are not engaging. I don't want this to affect my performance and they end up sacking me as so far, none of my clients are engaging.

I am feeling really negative, anxious and helpless.

Any advice?
 
LouisaMogs

LouisaMogs

Well-known member
Joined
Apr 15, 2019
Messages
58
Location
Warrington
I often find that my anxiety makes everything seem a lot worse than it is.

I feel like I think up the worst case scenario and it becomes my truth. It sounds like that’s what you may be doing here.

When you start a new job, it can feel like you dont know what you’re doing, I know I’ve felt like that before.

Can you ask your TL for an evaluation or supervision that could give you some constructive criticism or advice?

You also can’t stop a client from changing their mind about care, that decision is on them, and something that you probably could have done nothing about.

I hope this helps.
 
Topcat

Topcat

Well-known member
Joined
Jan 8, 2018
Messages
2,473
I think the best thing you can do is be honest with your team leader. It is normal to feel a bit lost in a new job, and as your clients haven't engaged with you yet you still haven't really started your role properly to get any practice in. It's easier to get stuck straight in with a new job, this slow start is giving anxiety a chance to build up. Asking questions is how you learn, so I'm sure you're not annoying them by asking.
Fingers crossed you get someone who wants to use the service soon. It sounds like it will be a rewarding job in the long run.
 
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