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The problem yesterday, in my opinion, was largely about context. Some areas like here are for support, offering advice, listening.
There is another area for general discussion. Yesterdays discussion in this area had already occurred in a very similar way, in the discussion area. With the same people. And with remarkably similar insults.
Conversations naturally sometimes lead to discussion, even though they didn't begin that way.
But really, in respect to people in these areas, threads which are designed to create a discussion should be correctly aimed at the discussion area. Otherwise it'll be chaos, and that's best avoided. If people start a discussion in the wrong area are the moderators able to move it to the right place?
I appreciate that people give their time to moderate these forums. It will inevitably be taxing at times and take its toll. Because life is stressful anyway - life amongst those struggling with mental health problems often more so. If it gets too much you have to balance your priorities. And I think your emotional health has to come first.
Also, we should never forget that people will have complex issues. This can involve anger, obsessional thinking, grudges, confusion, denial, paranoia, miscomprehension, emotional anxieties and insecurities, emotional confusion and the like.
That's why I try to keep a little distance between my emotional self and some of the words I read on here. I've been directly insulted on a number of occasions, but I'm thick-skinned and can take it, most of the time. Maybe it wasn't intended. Maybe people have felt insulted by me. I know that wasn't intended. So keeping some distance is a good idea.
Take care and keep up the good work.