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Halifax gone overdrawn with transactions even though not enough money in bank to cover it

M

masterintoo

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Halifax gone overdrawn with transactions even though not enough money in bank to cover it

Hi,

Hopefully I can get some advice as I am struggling with what to say to my bank when I pluck the courage to give them a call later. I got my P.I.P payment yesterday of £559.40 and as usual when I feel more 'normal' in the morning I pay off my two credit cards (both are fine and I only use for items that charge no interest if paid within 57 days) along with (discounted rent) food, utilities, bills etc

Before I go any further I suffer from pro-morbid personality with oncoming schizophrenia. I am currently on 400mg quetiapine and 200mg of Amitriptyline

I am a compulsive gambler, which is why I always pay things that need paying (discounted rent) food, utilities, bills etc in the morning when I get paid to ensure that I don't gamble it away, my mum who is my carer helps with all this as I struggle with all the different bills that need paying.

This has been working well for months, but last night I was sure I had £10 spare and logged into my online account to have a £10 flutter, I noticed the amount in large numbers it said I had £573.40 in my account to spend. My mum told me this morning that was because pending payments hadn't come out and the correct balance amount was below this and was in smaller text. This was on 0.00

I entered a amount in Neteller of £100 and it was accepted. I have no overdraft with Halifax so believed that the £573.40 was usable and I knew I had paid all my bills in the morning. These were the Neteller transations I made and were accepted :-

£8.00 GBP
£10.00 GBP
£20.00 GBP
£40.00 GBP
£65.00 GBP
£95.00 GBP
£45.00 GBP
£45.00 GBP
£45.00GBP
£25.00 GBP

Total amount was £398. I am petrified of ringing the bank and what they will do to me. Does anybody has experience of what the bank will do? Do they have staff with mental health knowledge?

I am now £400 in debt and unsure how it happened? I have no overdraft with my bank Halifax so surely the transactions should have been refused? Or at least flagged up on their system as I made these transactions within the hour.

Also do banks ban 18+ gambling sites?

This has been written by my mum Rosemary.

Thanks for any advice. Mental health is the worst thing to live with, I am a loner who hasn't left the house for 7 months. Self harming is my only escape at the moment.
 
Mayflower7

Mayflower7

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Hi,
Sorry this happened to you, be honest with the bank maybe they will give you an small loan to cover the debt. The citizens advice bureau ( CAB) are brilliant with debt problems, and benefits. Please seek help for your gambling problems, are there any self-help groups in your area. Your GP could refer you for therapy as well.
Take care
 
Nikita

Nikita

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Hi,

Hopefully I can get some advice as I am struggling with what to say to my bank when I pluck the courage to give them a call later. I got my P.I.P payment yesterday of £559.40 and as usual when I feel more 'normal' in the morning I pay off my two credit cards (both are fine and I only use for items that charge no interest if paid within 57 days) along with (discounted rent) food, utilities, bills etc

Before I go any further I suffer from pro-morbid personality with oncoming schizophrenia. I am currently on 400mg quetiapine and 200mg of Amitriptyline

I am a compulsive gambler, which is why I always pay things that need paying (discounted rent) food, utilities, bills etc in the morning when I get paid to ensure that I don't gamble it away, my mum who is my carer helps with all this as I struggle with all the different bills that need paying.

This has been working well for months, but last night I was sure I had £10 spare and logged into my online account to have a £10 flutter, I noticed the amount in large numbers it said I had £573.40 in my account to spend. My mum told me this morning that was because pending payments hadn't come out and the correct balance amount was below this and was in smaller text. This was on 0.00

I entered a amount in Neteller of £100 and it was accepted. I have no overdraft with Halifax so believed that the £573.40 was usable and I knew I had paid all my bills in the morning. These were the Neteller transations I made and were accepted :-

£8.00 GBP
£10.00 GBP
£20.00 GBP
£40.00 GBP
£65.00 GBP
£95.00 GBP
£45.00 GBP
£45.00 GBP
£45.00GBP
£25.00 GBP

Total amount was £398. I am petrified of ringing the bank and what they will do to me. Does anybody has experience of what the bank will do? Do they have staff with mental health knowledge?

I am now £400 in debt and unsure how it happened? I have no overdraft with my bank Halifax so surely the transactions should have been refused? Or at least flagged up on their system as I made these transactions within the hour.

Also do banks ban 18+ gambling sites?

This has been written by my mum Rosemary.

Thanks for any advice. Mental health is the worst thing to live with, I am a loner who hasn't left the house for 7 months. Self harming is my only escape at the moment.
If you have gone overdrawn at your bank and without having arranged an overdraft the bank can charge you up to £90 for this and add a £5-10 daily charge until the overdraft is cleared.It wasn't wise to think money you had already spent was available.This happened to me before,if you can prove you were ill when you made the transactions that sent you into overdraft the bank may waive fees in this instance.Ask your mum to ring them saying you misused your account whilst ill and for her to ask them not to charge you.You will have to repay the money you spent over your limit but hopefully they will waive the fees and interest.
 
M

masterintoo

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Joined
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9
Hi,
Sorry this happened to you, be honest with the bank maybe they will give you an small loan to cover the debt. The citizens advice bureau ( CAB) are brilliant with debt problems, and benefits. Please seek help for your gambling problems, are there any self-help groups in your area. Your GP could refer you for therapy as well.
Take care
Thanks for the kind words Mayflower, I am going to ring the bank in an hour or so, I have taken my medication to hopefully calm me down.

I am with the crisis team and Dual diagnosis at the moment so will struggle with meeting 3 a week. As can you see with my withdrawals I ain't any good at betting so why I do it is beyond me. I will speak to my crisis worker and hopefully she can help find some charity/self group to help.

Thanks again Mayflower :)
 
M

masterintoo

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Information for anybody that finds themselves in my position, Banks now have a duty of care with customers hwo have mental health issues and run into issues with their account. All major banks must have a specialised team who understand mental health and helping with debt issues. Halifax's team are only open Monday to friday, so I will update what they say Tomorrow afternoon, hopefully as Nikita says they will waive the fees and arrange a payment plan. I will still be asking how and why they allowed me to go £400 overdrawn without an overdaft in place, every other account I have if the money isn't in the bank the transaction wont be processed simple as that.

anyway I will update tomorrow and thanks for the advice :)
 
Nikita

Nikita

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Absolutely correct if all pending payments have not been paid and there is no money left in the available balance and you do not have an overdraft arranged the request to charge your card above the available funds is usually refused.In my case even if I go 15 pence over the available funds the payment is declined,so how the bank authorized a £400 overspend in your case I don't know, it shouldn't have happened masterintoo and I would very strongly stress that to them.Hopefully they will sort something out for you a way to repay what you owe and no fees or interest.Definitely put a block on them authorizing payments when you are over your limit for the future.
 
Nikita

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I came to this thread looking for your update masterintoo,how did it go with talking to the bank today,are they going to be lenient and waive the excess fees and interest?I hope it went well for you,anyway!
 
calypso

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I didn't know they had to have a duty of care for mentally ill people. that is useful to know. I get charged a fortune for going overdrawn. I agree that the best is them not allowing you to go over in the first place, but if all the bills haven't gone in there must be atime lag in the system.
 
LORD BURT

LORD BURT

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Fact is, many people struggle with debt. It is a side effect of the modern world. Average salaries have not risen that much over the past 30 years, but the cost of everything has sky rocketed. Really has.

I hope you get it sorted OP.
 
Nikita

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I didn't know they had to have a duty of care for mentally ill people. that is useful to know. I get charged a fortune for going overdrawn. I agree that the best is them not allowing you to go over in the first place, but if all the bills haven't gone in there must be a time lag in the system.
I got in a lot of trouble by keep being overdrawn at the bank back five years when I went into psychosis and they charged me £90 a time for being as little a £1 over the overdraft limit, this went on for a while and I went into psychosis. Part of my illness was to go on spending sprees and I had a very, very low income, borrowed heavily from family but still got it wrong at the bank. When I was hospitalised my mum rung up and spoke to the bank manager and explained my illness, they waived all overdraft fees and interest and wrote of £180 debt as a gesture of good will. They offered me a lot more help in future to keep my account within the overdraft limits. At one point I went to the financial ombudsman cos the charging of fees was said to be excessive and illegal, and I got fees refunded that way. So that is another option.

If the bank is regularly charging you for going over your limit Calypso it is worth writing to them telling them you are ill and asking them to waive fees and interest, and also ask them to refund past charges or else you will go to the financial ombudsman and ask them to make the bank refund. Then apply to the ombudsman they may find in your favor and you might get a substantial amount back. I wish you the best of luck with it.
Nikitax:)
 
M

masterintoo

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Sorry

I came to this thread looking for your update masterintoo,how did it go with talking to the bank today,are they going to be lenient and waive the excess fees and interest?I hope it went well for you,anyway!
Sorry Nikita had a really anxious day so didn't ring until this morning. They put me straight through to the financial difficulty office, who once knew of my mental health and being with the crisis team and immediately put a stop on the absolute disgraceful charges that would have been added otherwise.

I tried to get my P.I.P not to go in the Halifax a day before when I rang the P.I.P tam but told it was already being processed in the system and nothing they could do to cancel it now. gutted wasn't the word and I barely slept even with double doses on my pills and a couple of anti.anxiety I use for emergencies, I shouldn't have worried Halifax immediately once they know that my P.I.P payments were for rent, food, bill etc upped my overdraft so I could go and withdraw my full P.I.P amount.

They are having a mental health member to post a form for me to fill in and there is a chance if I can prove my mental health is severe enough all bills will be wavered on the condition the bank card goes in my mums name and she has full control over my bank. I feel that will help me massively as that is what has been happening but she forgot to take my bank card up one night where I got overdrawn.

All in all Halifax were amazing and I spoke to poppy which is my most favourite female name lol so I have high hopes. It is amazing what departments banks have and the duty of care they have to elderly people and people with disabilities be it mental or physical.

All I can say is I hope this topic pops up when someone does something stupid like a few on here due to our illness. There is help out there just a shame so few know about it.
 
M

masterintoo

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I got in a lot of trouble by keep being overdrawn at the bank back five years when I went into psychosis and they charged me £90 a time for being as little a £1 over the overdraft limit, this went on for a while and I went into psychosis. Part of my illness was to go on spending sprees and I had a very, very low income, borrowed heavily from family but still got it wrong at the bank. When I was hospitalised my mum rung up and spoke to the bank manager and explained my illness, they waived all overdraft fees and interest and wrote of £180 debt as a gesture of good will. They offered me a lot more help in future to keep my account within the overdraft limits. At one point I went to the financial ombudsman cos the charging of fees was said to be excessive and illegal, and I got fees refunded that way. So that is another option.

If the bank is regularly charging you for going over your limit Calypso it is worth writing to them telling them you are ill and asking them to waive fees and interest, and also ask them to refund past charges or else you will go to the financial ombudsman and ask them to make the bank refund. Then apply to the ombudsman they may find in your favor and you might get a substantial amount back. I wish you the best of luck with it.
Nikitax:)
Those figures for going overdrawn are disgusting, the problem is the banks must know that you/i/we have issues with money if we do go overdrawn regular, and bank staff should have a duty of care to tell you of these services that they offer
 
M

masterintoo

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I didn't know they had to have a duty of care for mentally ill people. that is useful to know. I get charged a fortune for going overdrawn. I agree that the best is them not allowing you to go over in the first place, but if all the bills haven't gone in there must be atime lag in the system.
Ring your bank and ask for the number for the vulnerable customer team, explain everything to them (Get all past statements charges, times of when your mental health was at the lowest, the medication you are on) They will take all these details and if you have a nice person (I am sure most are if the work in that department) and they will give you the options open to you.

As Nikita says defo worth a try and you could get a series amount of money back if you were paying the charges that they used to be before the bank of England capped them)

Good luck mate, and hopefully you win :)
 
Mayflower7

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Hi,
Pleased things are going okay, well done for getting help.
Take care
 
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