I think this is important, when people are suicidal they can have all sorts of responses from services. Some help you feel like you've been heard, and some, frankly, don't. Some of this has come out recently in an article in 'Crisis' journal called 'Hearing the Suicidal Patient's Emotional Pain'. You can google it and read it online. It is in an academic journal, but I think that's good because it is important for people who design services to look at this topic.