Contacting atos problem

Artmuzz

Artmuzz

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Joined
Dec 18, 2012
Messages
159
#1
I just received a text from atos reminding me of my appointment with them for PIP this week. I noticed on the text that it mentions if I want to change the appointment date then to phone them immediately which I thought was strange considering it is New Year's Day and most offices are shut. Nevertheless, I phoned them to change my appointment because I am feeling unwell but I cannot get through. Instead I am put on hold telling me that the advisors are busy and to wait. I waited and waited for an advisor to speak to me but after an hour of waiting I was disconnected from the call. This is very frustrating.:mad:

This is making me think that there is only one advisor working and that's the reason for the long wait and then getting disconnected. Please advise.
 
Artmuzz

Artmuzz

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Joined
Dec 18, 2012
Messages
159
#2
Also, has anyone else tried phoning atos today (New Years day) and got disconnected after waiting a whole hour on the phone?
 
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Helena1

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#3
Did you get through?
I wouldn't have thought they would be working today.
 
Artmuzz

Artmuzz

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Joined
Dec 18, 2012
Messages
159
#4
Did you get through?
I wouldn't have thought they would be working today.
No, I was waiting on the phone for an hour until I was cut off. However, I phoned again this morning and managed to get through and I got my appointment changed to a later date.
 
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