Another GP wrote a plan stating that my behaviour was a sign of mental illness and that I should write a plan indicating when I am well and how I behave and another plan which states how I behave when I am unwell. It's as if somewhere my behaviour was taboo and abnormal. I overheard on one occasion two GPs refer to me as a 'freak'. My insistence began due to my Tardive dystonia. That's all I needed. Someone to believe me but I had female GPs behaving in a spiteful manner.
Yes that does sound an improvement .
Continuity in care is important though , the NHS constitution say you have the right to Express a preference for using a particular doctor within your GP practice , and fir the practice to try to comply.
I feel very fortunate to be able to see the same GP once a fortnight for 20 mins .
You are right , getting a decent GP who is understanding of mental health is a lottery .
At my surgery I see the same one regularly , there are also 3 others who understand and are available on the phone if needed.
Sadly there are 3 doctors at the same surgery who will simply say things like "what do you expect us to do " and will hang up the phone on me when in crisis .
Many organisations try to do this , they hope people will give up and they know the PHSO also has a low investigation and clear up rate .
You have to present complaints in a way they cannot ignore , and support with evidence , using their policies / procedures and facts .